Refund policy

Shirts, Zippys, Shoes, Home Goods

We work with Printify to create our products except stickers. Stickers are printed by a third party and shipped in-house. 

Reprint Policy

All Printify products are made to order, meaning each item is uniquely crafted upon purchase. As a result, we do not accept returns or exchanges if the wrong size, color, or design was selected or if the order was placed in error.

However, if your item arrives damaged or has a manufacturing defect, we are committed to reasonably resolving the issue. To submit a problem, open the email you received after your order was delivered and click the link or button to rate your experience. On that page click the Report a Problem button and follow the prompts. You may request a replacement or refund within 30 days of delivery providing clear photographic evidence of the defect.

If a reprint cannot resolve your issue and a refund is deemed appropriate, the funds will be issued as store credit. 

Policy Details

• If multiple items with the same design are affected, additional photos or videos displaying all defective products in one frame may be required.
• Incorrect size or color selections are not eligible for refunds or replacements. In the event of an unsuccessful delivery, customers may opt for a reprint at an additional charge or a partial refund.
• For direct-to-garment (DTG) products, a 0.5" variation in print placement is within acceptable industry standards and is not considered a defect.

If you believe your order qualifies for a refund or replacement, please follow the instructions above as soon as possible so we can assist you accordingly.

Stickers

If you have questions or are dissatisfied with your sticker order, contact us via melancholymutants@gmail.com to discuss the issue.